Student Grievance Redressal

At NIILM University, we are committed to creating a responsive and supportive environment for all our students. The Grievance Redressal Committee has been established to ensure the effective and timely resolution of student grievances, covering a wide range of issues, including academic concerns, registration processes, hostel facilities, scholarships, sports, and more. This platform provides students with a clear process to address and resolve any concerns they may have.

Committee Members

Our Grievance Redressal Committee is composed of experienced professionals who are dedicated to ensuring that every grievance is addressed promptly and fairly. Below are the key contacts:

Name	Designation	Email
Dr. Ekta Chahal	Dean Student’s Welfare	ektachahal@niilmuniversity.ac.in
Mr. Anil Kumar	Assistant Professor	anilkumar@niilmuniversity.ac.in
Dr. Suman	Assistant Professor	drsuman@niilmuniversity.ac.in
Dr. Popin Kumar	Assistant Professor (Hostel Warden, Boys)	dr.poppin@niilmuniversity.ac.in
Mrs. Sarmeet	Assistant Professor	sarmeet@niilmuniversity.ac.in
Sunita	Student’s Incharge (B.A.L.L.B 1st Year)	-
Kamaldeep	Student’s Incharge (B.A.L.L.B 1st Year)	-

 

Grievance Redressal Process

We understand that students may face issues during their academic journey. To ensure that grievances are resolved promptly and efficiently, we have implemented a structured approach with clear levels of escalation.

1. Level 1: Student’s Incharge
   At this initial stage, every effort is made to resolve the grievance at the student’s immediate level. If the grievance cannot be resolved at this level, it will be escalated to the next stage.
2. Level 2: Teacher’s Co-ordinators
   If the grievance is not addressed by the Student's Incharge, it will be forwarded to the Teacher's Co-ordinators. They will work with the concerned department heads to resolve the issue. The Teacher's Co-ordinators have a maximum of 3 days to resolve the issue.
3. Level 3: Dean Student’s Welfare
   If the grievance remains unresolved at the Teacher’s Co-ordinators’ level, it will be referred to the Dean of Student’s Welfare. The Dean, along with the Teacher’s Co-ordinators, will make every effort to address the issue within 7 days.
4. Level 4: University Grievance Redressal Committee (UGRC)
   In the event that the grievance is not resolved at the Dean’s level, it will be escalated to the University Grievance Redressal Committee (UGRC). The UGRC consists of senior university officials, including a senior professor, the Dean of Student Welfare, and two departmental heads. This level ensures that the grievance is addressed within a maximum of 14 days.

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Our Commitment to Timely Resolution

We value your concerns and are committed to resolving them as quickly as possible. Every grievance is recorded in the grievance register and allotted a unique number for tracking. We make every effort to resolve all issues within 3 days, with a maximum timeframe of 7 days for resolution. In cases that remain unresolved, the committee will review them weekly, ensuring that no grievance exceeds a fortnight without resolution.

Our goal is to ensure that every student feels heard and that their concerns are handled with utmost care and attention. Your satisfaction and well-being are important to us.

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Contact Information

For any grievance-related concerns or to seek assistance, feel free to contact any of the committee members or use the escalation process outlined above. Your feedback is valuable, and we are here to support you.